Last Updated: November 18, 2025

 Welcome to Cotomach(ছোটমাছ) (www.cotomach.com). The terms and conditions are there for governing your access to the website, products and services of Cotomach(ছোটমাছ) for assuring highest shopping experience for you without any confusion or hesitations. By using or, accessing the Fresh Today website and while placing an order, you are agreeing to follow and comply with these terms and conditions.

Cotomach(ছোটমাছ) is a company incorporated under the laws of Bangladesh, having its registered office at বাসা: 11/1, মেইন রোড, ছনটেক আবাসিক এরিয়া, ফার্মেসী সংলগ্ন, স্বপ্ন সুপার শপের পাশে, ছনটেক আবাসিক এলাকা, কাজলা, যাত্রাবাড়ি।

1. Definitions

·         "Website," "Service," "Platform": Refers to freshtodaybd.com.

·         "We," "Us," "Our": Refers to Fresh Today.

·         "You," "User," "Customer": Refers to any individual accessing or using the Website.

·         "Products": Refers to the fresh and frozen food items (fish, meat, poultry, etc.) offered for sale on the Website.

·         "Order": Refers to a request by you to purchase Products from the Website.

2. Eligibility and Account Registration

2.1. To place an Order or access certain features of the Website, you may be required to register an account. You must be at least 18 years old to create an account and place orders on Fresh Today. If you are a minor (under 18), you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2.3. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.

3. Product Information and Availability

3.1. We strive to ensure that all Product information, including descriptions, images, and prices, displayed on the Website is accurate and up-to-date. However, we do not warrant that product descriptions or other content on this Website are error-free, complete, reliable, current, or accurate. Images of products are for illustrative purposes only; actual products may vary in appearance, size, or colour.

3.2. All Products are subject to availability. While we make every effort to ensure that products listed are in stock, there may be instances where a product becomes unavailable after you place an order. In such cases, we will inform you as soon as possible and offer a substitute (if available and agreeable to you) or a full refund for the unavailable item.

3.3. We reserve the right to discontinue any product at any time.

4. Pricing and Payments

4.1. All prices displayed on the Website are in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless otherwise stated.

4.2. Prices are subject to change without prior notice. However, the price you see at the time of placing your order will be the price you pay, unless there is an obvious pricing error. In case of a pricing error, we reserve the right to cancel the order and issue a refund, even after you have received a confirmation.

4.3. We accept various payment methods as indicated on the Website, which may include Cash on Delivery (COD), mobile banking (e.g., bKash, Nagad), and credit/debit cards. All online payments are processed through secure third-party payment gateways. We do not store your full credit/debit card details on our servers. There is option for “Cash on Delivery” as well.

4.4. By placing an Order, you confirm that the payment method used is yours or that you have been authorized to use it.

5. Orders

5.1. Placing an Order constitutes an offer to purchase the selected Products under these Terms.

5.2. Your Order is confirmed when you receive an on-screen message, email, and/or SMS notification from us confirming your order. This confirmation signifies our acceptance of your offer.

5.3. We reserve the right to refuse or cancel any Order at our sole discretion for reasons including, but not limited to:

* Product unavailability.

* Errors in pricing or product description.

* Suspected fraudulent activity.

* Inability to deliver to the specified address.

* Violation of these Terms.

5.4. If we cancel an order after you have made payment, we will issue a full refund to your original payment method within 10-15 business days.

6. Delivery

6.1. We aim to deliver orders within the estimated timeframe specified on the Website or communicated to you. However, delivery times are estimates and not guaranteed, and may vary due to factors beyond our control (e.g., traffic, weather, public holidays, and unforeseen circumstances).

6.2. Delivery is subject to your address falling within our defined delivery areas. We reserve the right to refuse delivery to locations outside our service area.

6.3. You are responsible for providing an accurate and complete delivery address and contact information. If you are not present to take delivery at the agreed time and place, and the products cannot be delivered, we may not refund the order price and may charge you for the full amount.

6.4. Upon delivery, you are responsible for checking the quantity and condition of the products received. Any discrepancies or damage must be reported to the delivery personnel immediately and to our customer service within 24 hours of delivery.

7. Returns and Refunds

7.1. Our Return and Refund Policy is an integral part of these Terms. By placing an Order, you agree to our Return and Refund Policy.

7.2. Generally, due to the perishable nature of our products, returns may be subject to specific conditions. Please refer to our detailed Return Policy for information on eligibility, process, and refund timelines.

8. User Conduct and Prohibited Uses

8.1. You agree to use the Website only for lawful purposes and in accordance with these Terms.

8.2. You agree not to:

* Use the Website in any way that violates any applicable local, national, or international law or regulation.

* Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Fresh Today or users of the Website or expose them to liability.

* Use the Website to transmit any unsolicited or unauthorized advertising or promotional material, or any other form of similar solicitation (spam).

* Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

* Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

* Impersonate or attempt to impersonate Fresh Today, a Fresh Today employee, another user, or any other person or entity.

* Engage in any other conduct that we, in our sole discretion, deem inappropriate or harmful.

9. Intellectual Property Rights

9.1. The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Fresh Today, its licensors, or other providers of such material and are protected by Bangladeshi and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

9.2. These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally permitted for personal web Browse.

9.3. The Fresh Today name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Fresh Today or its affiliates or licensors. You must not use such marks without the prior written permission of Fresh Today.

10. Disclaimer of Warranties; Limitation of Liability

10.1. The Website and all products and services delivered to you through the Website are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

10.2. Fresh Today does not warrant that the Website will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Website or the server that makes it available are free of viruses or other harmful components. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.

10.3. To the fullest extent permitted by applicable law, in no event shall Fresh Today, its affiliates, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website;

(ii) Any conduct or content of any third party on the Website;

(iii) Any content obtained from the Website; and

(iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

10.4. Our total aggregate liability to you for any claims arising out of or relating to these Terms or your use of the Website or products purchased through it shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Fresh Today, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms.

12. Governing Law and Jurisdiction

12.1. These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

12.2. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in effect.

14. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least [e.g., 30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@cotomach.com, styleheavenmart@gmail.com
• Phone: 01805-098880(WhatsApp), 01344-622433(Call & WhatsApp)
• Address: বাসা: 11/1, মেইন রোড, ছনটেক আবাসিক এরিয়া, ফার্মেসী সংলগ্ন, স্বপ্ন সুপার শপের পাশে, ছনটেক আবাসিক এলাকা, কাজলা, যাত্রাবাড়ি।

Changes to This Terms & Conditions

·         We may update our Terms & Conditions from time to time. We will notify you of any changes by posting the new Terms & Conditions on this page and updating the "Last Updated" date at the top of this Terms & Conditions. You are advised to review this Terms & Conditions periodically for any changes. Changes to this are effective when they are posted on this page.