Last Updated: November 18, 2025

Welcome to Cotomach(ছোটমাছ) (www.cotomach.com). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By accessing or using Cotomach(ছোটমাছ) (www.cotomach.com), you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

• Create an Account: Name, email address, phone number, password.
• Place an Order: Shipping address, billing address, payment information (e.g., Bkash/Nagad Number, credit/debit card details – please note that we do not store full payment card details on our servers; these are securely processed by our payment gateway partners), National ID (if required for specific services or payment methods).
• Contact Customer Support: Your inquiries and any information you provide.
• Subscribe to Newsletters or Promotions: Email address.
• Participate in Surveys or Promotions: Demographic information and feedback.
• Browse Our Website: IP address, browser type, operating system, referring URLs, pages viewed, access times, and other technical data collected through cookies and similar technologies (see Section 4).

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfil your orders, including delivery.
• Manage your account and provide customer support.
• Communicate with you about your orders, products, services, and promotions.
• Improve our website, products, and services.
• Personalize your shopping experience.
• Send you marketing and promotional communications (if you have opted in).
• Conduct internal research and analysis to understand customer preferences.
• Detect and prevent fraud and other illegal activities.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfilment, delivery services, website hosting, data analysis, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are small data files placed on your device. We use cookies to:

• Remember your preferences and settings.
• Enable shopping cart functionality.
• Analyse website traffic and usage patterns.
• Deliver targeted advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 8.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites before providing any personal information to them.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@cotomach.com, styleheavenmart@gmail.com
• Phone: 01805-098880(WhatsApp), 01344-622433(Call & WhatsApp)
• Address: বাসা: 11/1, মেইন রোড, ছনটেক আবাসিক এরিয়া, ফার্মেসী সংলগ্ন, স্বপ্ন সুপার শপের পাশে, ছনটেক আবাসিক এলাকা, কাজলা, যাত্রাবাড়ি।

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.